FAQ

Encore offers second chances and kept promises to care for your dog(s) when you are no longer around to do so. We do this through a "Pet Guardianship Agreement" which allows us to take guardianship/ownership of your dog(s) in the event of your passing.

The preferred scenario is for all dogs to be re-homed into a new loving family which we will try our best to do. Unfortunately this happens far less often than one would hope with as little as 25% of senior dogs being rehomed. Should we not be able to find a new permanent home for your loved one, Encore will ensure your dog(s) receive the best life possible spending their remaining years in one of our sanctuaries or affiliated facilities.

Either Encore will come directly to pick up and transport your dog(s) to one of our facilities or we will coordinate with a shipping company that specializes in K9 transport to deliver your dog(s).

At the time of entering the agreement, a Transport fee will be collected. This fee almost certainly not cover the entire cost to transport the dog(s) to an Encore facility, but will subsidize those expenses.

In the contract, you will nominate a "Designated Representative" who will notify us of your passing at which time our team will initiate our processes.

The Designated Representative needs to provide Encore with a copy of the death certificate. The Designated Representative also needs to provide the location of the dog(s) and provide access if the dog(s) are not in he/she's possession.

Yes, each Designated Representative will receive a packet of information which outlines his/her responsibilities, the information we need them to procure and provide to us, as well as contact details for Encore.

The monthly payments vary drastically depending on numerous factors but are mostly heavily impacted by your age and the age and breed of your dog.

Monthly payments are calculated using many factors including:

• Age of Client

• General Health of Client

• Age of Dog(s)

• Breed of Dog(s)

• Average Lifespan of Breed(s)

• Average Cost to Feed Breed(s)

• Average Cost to Shelter Breed(s)

• Average Cost to Provide Medical Care for the Breed(s)

• Average Cost to Provide Supervision

In order to keep the contract current, we require all customers to sign up for automatic payments. We offer ACH/Electronic Bank Payments as well as Debit and Credit Cards.

ACH/Electronic Bank Payments will incur no fees. Debit Cards and Credit Cards will incur a fee of 2.5%

No, there is no sales tax on your monthly fees.

Yes, all dogs are required to be spayed or neutered to be re-homed or live in an Encore owned or affiliated facility. If your dog is not spayed/neutered, a fee will be collected at the time of execution to cover the cost of the procedure.

Encore will likely be required to make end of life care decisions for Client dog(s). Encore will consult with veterinary professionals to assess quality of life to determine the best care for your dog(s). In the event your dog(s) is suffering from catastrophic injury, degenerative disease, terminal illnesses or some other condition that impacts quality of life, Encore and veterinary professionals will decide the best course of care, which may include pain management up to compassionate euthanasia.

No, this is not Life Insurance but is a "Pet Guardianship Transfer Agreement"

No, this agreement is not transferrable to any other person or dog(s).

No, this agreement has no cash value.